IT Operations Engineer L1 (1-year renewable contract) #IAC

Job Responsibilities

• Print, issue and manage the lifecycle of smart cards for all authorised users
• Manage smartcard user access — provision, modify and revoke user access in line with approved requests
• Configure and maintain door access profiles and assignments; ensure access is granted in line with policy
• Perform smartcard quality control checks; identify and resolve card defects or printing issues
• Manage user accounts in SAP — create, modify, assign roles and deactivate accounts per approved requests
• Manageapplication account and access provisioning across business applications within defined SLAs
• Schedule, monitor and maintain batch jobs for the door access database; respond to job failures promptly
• Conduct periodic access reviews and report exceptions to the appropriate governance team
• Maintain accurate documentation for all smart card, access and account management activities
• Raise and manage ITSM tickets for smart card and access-related incidents and service requests
• Ensure all operational activities are performed in line with defined processes and audit requirements
• Contribute to continuous improvement of operational procedures and documentation standards
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Smart card management — smart card printing, issuance, replacement and lifecycle administration
• Smart card user access management — provisioning, modification and revocation of smartcard user access
• Smart card door access management — door access profile configuration, assignment and review
• Smart card quality control — card verification, quality checking and issue resolution
• SAP user account management — user account creation, modification, role assignment and deactivation in SAP
• Application account and access management — provisioning and lifecycle management acrossbusiness applications
• Access governance — access review, compliance checking and segregation of dutiesawareness
• Batch job scheduling — scheduling and monitoring batch jobs for the door access database
• Database operations — basic understanding of door access database management and job monitoring
• Documentation— maintaining accurate operational records, process documentation and audit trails
• ITSM —incident and service request management for access and smart card related issues
• Process adherence — following defined procedures and maintaining audit-ready operational standards

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd