IT helpdesk

Scope Overview:

* Provide first-level technical support to users for hardware, software, network, and application issues via phone, email, or ticketing systems.

* Diagnose, troubleshoot, and resolve IT incidents and service requests in a timely manner, escalating issues when required.

* Install, configure, and maintain IT equipment such as desktops, laptops, printers, mobile devices, and standard applications.

* Manage user accounts, access rights, and password resets across systems in accordance with security and IT policies.

* Document incidents, solutions, and procedures, and contribute to knowledge base and continuous service improvement initiatives.

Requirements:

* Diploma/Degree in a related field

* Strong written and verbal communication skills

* Independent, driven, resourceful, and meticulous

* High sense of responsibility and integrity

* Strong interpersonal and analytical skills

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA