Customer Service Officer (Survey) 1 year contract

Customer Service Officer (Survey) 1 year renewable

Job Responsibilities

• Assist respondents in completing surveys through online platforms or manual data collection methods.
• Ensure accurate and timely data entry while maintaining a high standard of data integrity.
• Conduct field visits to engage respondents who are not contactable via telephone.
• Update call outcomes, survey statuses, and progress reports on a daily basis using designated tracking tools such as Excel.
• Work closely with team members to achieve survey completion goals and project milestones.
• Professionally address respondent queries and objections to encourage participation and engagement.
• Prepare and submit accurate daily productivity and survey completion reports.
• Review, validate, and clean survey data to resolve errors, inconsistencies, or incomplete responses.
• Maintain comprehensive case notes and records to support follow-up activities and respondent tracking.
• Adhere to established Standard Operating Procedures (SOPs) and document valid justifications for any deviations.
• Consistently meet assigned Key Performance Indicators (KPIs) and performance targets.
• Perform any other ad hoc duties and responsibilities as assigned by the supervisor

Job requirements

• Minimum Diploma qualification in Business, Marketing, or related field.
• Customer Service Experience: At least 1–2 years in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office (Excel, Word) and basic data entry tools.
• Flexible to work on weekends if required by project schedules.
• High attention to detail and ability to maintain confidentiality.

Salary range : S$3,000.00 - S$3,300.00
Location : Clarke Quay, ChinaTown, Novena

Interested applicants, please submit your application [email protected]

We regret to inform that only shortlisted candidates will be contacted.

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