System Support Specialist

Orion Group Life Sciences are currently recruiting a System Support Specialist on behalf of our Multinational Biopharmaceutical Client based in Tuas on an initial 6-month contract with strong potential for extension.

• Act as the primary escalation point for complex system incidents, driving root cause analysis, corrective actions, and permanent resolution in collaboration with vendors and stakeholders.

• Lead system go-live, hypercare, and stabilization activities, ensuring robust monitoring, rapid response, and effective cross-functional coordination.

• Oversee change control processes, evaluate system change impacts, and provide technical review and approval support for release readiness activities.

• Drive system configuration governance, user access lifecycle management, and periodic access recertification in accordance with compliance requirements.

• Lead and coordinate testing programmes (UAT, OQ, PQ), ensuring test strategies, defect resolution, and documentation meet regulatory and quality standards.

• Mentor and guide System Support Specialist I and II, providing technical direction and supporting capability development.

• Maintain and continuously improve support documentation, SOPs, configuration records, and technical artefacts to the highest audit-ready standards.

• Proactively identify system risks and compliance gaps, developing and implementing mitigation strategies in alignment with site quality and IT teams.

• Serve as subject matter expert in support audits, regulatory inspections, and internal reviews, providing timely and accurate information.

• Drive continuous improvement initiatives across support processes, tooling, and operational practices to enhance system reliability and efficiency.