Part-Time Gym Customer Service

Part-Time Gym Customer Service

Homeground Gym & Pilates — Clementi

Location: 352 Clementi Ave. 2 #01-127, Singapore 120352
Employment Type: Part-Time
Pay: $12–$14/hour, depending on experience and capability

To apply, WhatsApp me directly at +65 9763 4515 or email me at [email protected] with a short introduction, your resume and your availability.

About Homeground

Hi! I’m Jon, the owner of Homeground Gym & Pilates.

Homeground is a neighbourhood gym in Clementi offering 24/7 gym access, Personal Training and small-group Pilates.

We're a relatively young and growing business, and I'm looking for a reliable and friendly part-timer to join our Clementi team and help us take care of our members and the day-to-day running of the gym.

This isn't a complicated role, but I'm quite particular about customer service. I want our members to walk into the gym and feel welcomed and that they're being taken care of.

What You'll Be Doing

Your main responsibility is to make sure our members and visitors have a good experience at Homeground.

This includes:

• Welcoming members and visitors when they come in

• Answering basic to advanced questions about our gym, memberships, Personal Training and Pilates

• Responding to WhatsApp enquiries

• Helping prospective members with gym tours

• Assisting with membership sign-ups and basic administrative matters

• Checking that the gym, reception and common areas are clean, tidy and presentable

• Replenishing supplies when necessary

• Helping members when they encounter issues

• Keeping an eye out for anything around the gym that needs attention

• Occasionally helping us take simple photos/videos of the gym, trainers or members

• Supporting the team with other day-to-day tasks when required

You won't be expected to know everything from Day 1. We'll teach you our systems, services and how we handle our members.

Who I'm Looking For

I'm less concerned about having an impressive resume and more concerned about your attitude and whether you can do the job well.

You'll probably fit in well if you are:

• Friendly and comfortable talking to people

• Responsible and punctual

• Able to communicate clearly in English

• Comfortable using WhatsApp and basic computer systems

• Someone who notices things and takes initiative instead of waiting to be told every single task

• Willing to help keep the gym clean and presentable

• Comfortable working independently at times

• Patient when dealing with customers

• Willing and able to learn about our different services so that you can eventually answer members' questions confidently

Previous gym experience isn't compulsory.

It's also a bonus if you happen to be a Personal Trainer or Pilates Instructor. If you're qualified and suitable, opportunities to coach our clients in a 1-to-1 or group setting will be provided on top of your customer service role.

Working Hours

We're specifically looking for someone who can consistently work:

• Sunday: 8:00am–5:00pm

• Some weekdays: 5:00pm–10:30pm

The exact weekday shifts can be discussed based on your availability and our scheduling needs.

Because we're looking for someone who can become a regular part of the team, applicants who can commit consistently for the longer term will be preferred.

What I Care About Most

I don't expect you to come in knowing everything about running a gym.

What matters more to me is that you're dependable, you treat our members well, and when you see something that needs to be done, you're willing to step in and help.

We're a small team, so everyone plays a part in making Homeground a place that members enjoy coming back to.

How to Apply

If you're interested, please WhatsApp me directly at +65 9763 4515 or email me at [email protected].

When reaching out, please send me:

1. A short introduction about yourself

2. Your resume

3. Your current availability, especially which weekday evenings you can work

4. How long you're able to commit to the role

5. If applicable, let me know if you're also a qualified Personal Trainer or Pilates Instructor

You don't need to write a formal cover letter. Just tell me a little about yourself and why you're interested in working with us.

Hope to hear from you!