Job is active
Customer Service - Marine Solutions
3 500 – 5 100 $
Full time3–6 yearsOn-siteSingapore
HELLMANN WORLDWIDE LOGISTICS LLPSingapore
About this job
- Handle all daily operational activities of incoming and outgoing customer orders (both local and overseas) includes invoicing - billing, costing and preparation of quotes.
- Management of customers, overseas network partner queries and local queries.
- Close monitoring of shipments and to ensure on-board deliveries and all local pickup and deliveries are being managed in a smooth manner.
- Update of information, movement of cargo and inventory in the marine solutions portal
- Ensure smooth running of all job processes to achieve KPIs as set as by HOD and Management so as to ensure customer satisfaction.
- Ensure all key processes are carried out in accordance with established procedures and instructions in compliance with regulatory requirements.
- Ensure timely preparation of documents for billing and costing.
- Involvement with work improvement by registering service failures
- Assist in the implementation for new Marine Solutions customers
- Timely submission of reports as and where needed
- Adherence to the KPIs set as by the HOD and Management
- Ensure timely update of customer's records to ensure completeness and accuracy of Database
- Procurement of buy rates from vendor(s)
- Take part in regular global conference call dedicated to Marine Solutions business and participate actively in discussions
Market insight
10% below median4 800 $
3 500 $7 000 $
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The employer lists 3 500 – 5 100 $ for this role at HELLMANN WORLDWIDE LOGISTICS LLP in Singapore. For comparison, the local market median is about 4 800 $ based on 75 102 similar offers.
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