1 Year Contract Senior Care Coordinator (Home Care) *CENTRAL* #HZTK

Location: Ang Mo Kio
Working Hours: Monday - Friday, Office Hours

Key Responsibilities

• Manage walk-in, online and telephone enquiries relating to healthcare and home care services.
• Assess clients' needs using appropriate screening tools and recommend suitable services or care packages.
• Coordinate with internal teams and external healthcare and social service partners on service referrals.
• Submit referral documentation and follow up on outstanding action items to ensure timely service delivery.
• Coordinate and administer services requested by clients.
• Ensure timely and accurate documentation in relevant systems and physical records.
• Work closely with internal stakeholders to ensure the smooth and effective delivery of Home Care services.
• Assist with appointment scheduling and coordination for various home care services.
• Conduct regular monthly home visits and telephone follow-ups to engage clients and caregivers, build rapport and gather feedback on services provided.
• Collaborate with healthcare and social service partners to recommend appropriate care programmes based on clients' needs.
• Assist with appeals and applications for relevant financial or social support when required.
• Counsel and educate caregivers on appropriate care practices, available support services and financial assistance.
• Conduct six-monthly reassessments of care plans to determine clients' ongoing service needs.
• Work closely with the Operations and Nurse Manager to facilitate the appropriate discharge of clients from services.
• Participate in programme development, review and evaluation initiatives to address the evolving needs of the eldercare sector.
• Provide feedback and contribute ideas to enhance service quality, operational processes and client outcomes.
• Support initiatives to drive revenue growth and enhance service utilisation.
• Identify opportunities, optimise available resources and implement strategies to achieve business KPIs.
• Contribute to improving client satisfaction, service utilisation and overall operational performance within the assigned zone(s).
• Support other ad-hoc duties as assigned by supervisor.

Requirements

• Min. Diploma in any related field.
• Minimum 3 years of relevant experience in community healthcare settings in Singapore.
• Proficient in Google Workspace and Microsoft Office applications.
• Prior experience in customer service is an advantage.

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA License No: 99C4599