10xCustomer Service Associate (1 Year; Novena; UP$3.3K)

Salary -S$3,000 - S$3,300

Duration - 1year renewal (initial employment till December 2026)

Key Responsibilities

• Assist respondents in completing surveys online or through manual collection methods.
• Accurately enter collected data into the system and ensure data integrity.
• Conduct field visits for respondents who cannot be reached via phone.
• Update call outcomes and survey progress daily using assigned tools (e.g., Excel).
• Collaborate with team members to achieve survey completion targets.
• Handle respondent objections professionally and encourage participation.
• Prepare accurate daily reports on productivity and survey completion.
• Review and correct (“clean”) survey data flagged for errors or ambiguities.
• Maintain detailed case notes for each respondent to support follow-up actions.
• Adhere to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Meet established Key Performance Indicators (KPIs).
• Perform other ad-hoc duties as assigned.

Requirements

• Minimum Diploma qualification in Business, Marketing, or related field.
• Customer Service Experience: At least 1–2 years in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office (Excel, Word) and basic data entry tools.
• Flexible to work on weekends if required by project schedules.
• High attention to detail and ability to maintain confidentiality.​‌

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