1 Year Customer Service Executive (Bank/Insurance) ($3.5K to $3.9K) #NJA

The Job:

• Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk-in customers and advisors
• Outsourced contact centre handles enquiries on portals and apps accessed by customers and advisors
• Handle customers’ enquiries, complaints and feedback across all business channels
• Handle escalated calls by new team members and outsourced contact centre
• Execute outgoing calls to contact new customers or follow-up with existing customers
• Perform any other duties or projects assigned by Manager / Team Leads

The Requirement:

• Customer obsessed and service-oriented individual with strong passion to help customers and deliver excellent service.
• Good understanding of customer journey and customers emotions at different touch points in retail insurance / financial services to be able to manage escalations

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599