IT Executive

Job Overview:

This role involves managing and maintaining Windows Server, Active Directory and Microsoft 365 environments, supporting critical infrastructure including servers, Hyper-V, networking, Wi-Fi and firewall systems. You will monitor system availability, performance and infrastructure health, manage endpoint security and patch management, respond to cybersecurity alerts and security incidents, and provide Level 2/3 support for escalated technical issues.

Key Responsibilities:

• Manage and maintain Windows Server, AD and M365 environments

• Support servers, Hyper-V, network, Wi-Fi, and firewall infrastructure

• Monitor system availability, performance, patching and infrastructure health

• Manage endpoint security, patch management, encryption and device security controls

• Monitor and respond to cybersecurity alerts, suspicious activities and security incidents

• Support vulnerability assessment and remediation activities

• Monitor backup operations and perform recovery/restore testing when required

• Provide Level 2/3 support for escalated user, system and connectivity issues

• Support user access, onboarding/offboarding and Microsoft 365 administration

• Work with vendors and internal stakeholders on infrastructure and IT projects

• Respond to and resolve first- and second-level support requests from PC and Mac users, either remotely or in person.

About you

• Diploma or Degree in IT, Computer Science, Cybersecurity or related

• Around 1–3 years of hands-on IT experience

• Good knowledge of Windows Server and AD

• Understanding of networking concepts, firewall and Wi-Fi environments

• Experience with endpoint security, patch management and backup solutions

• Good troubleshooting and problem-solving skills

• Able to troubleshoot both infrastructure and end-user technical issues independently

• Responsible, proactive and able to follow issues through to closure

• Good communication and documentation skills

• Good understanding of cybersecurity fundamentals and security best practices