CUSTOMER SERVICE, ACCOUNTS & ADMINISTRATIVE OFFICER

RolePurpose

Provide customer service and administrativesupport for orders, purchasing, inventory, accounts, project records andpayroll-related information.

1.Customer Service & Order Administration

· Handle routine customerenquiries and prepare quotations, order confirmations, delivery orders,invoices and related documents.

· Update customer orders,delivery status and project information in the ERP system or Excel trackers.

· Follow up with customers andcolleagues for missing information or documents.

2.Purchasing & Inventory

· Prepare purchase orders andfollow up with local vendors on prices, documents and delivery dates.

· Maintain inventory records,including goods received, issued, returned or transferred, stock balances anditem locations.

· Assist with stock counts,investigate differences and maintain proper inventory records.

3.Accounts & Project Records

· Maintain AR ageing and billingrecords, match customer collections to invoices, and follow up on overduepayments, remittance advice or unmatched receipts.

· Perform a three-way match ofsupplier invoices against approved purchase orders and goods receipt ordelivery documents before submitting them to Finance for AP and paymentprocessing.

· Maintain project recordsshowing billing milestones, amount billed, purchases and costs incurred todate, and follow up on missing documents.

4.Leave, Payroll & General Administration

· Maintain and track employeeleave application and records

· Prepare the monthly directlabour hours summary by employee and project for payroll and project costing.

· Provide any other generaloffice and administrative support as required.

· Relevant experience inadministration, customer service, order processing, inventory or accountssupport is preferred, but not essential.

· Comfortable using MicrosoftOffice; ERP or accounting-system experience is an advantage. Training will beprovided.

· Organised and detail-oriented,with good communication skills and the ability to take ownership and workindependently.