Senior Administrative Assistant (ReAblement Programme) (3-year Contract)

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

• Provide administrative and coordination support for the smooth implementation of the ReAblement Programme.
• Support the registration, onboarding and administrative processing of clients referred to the ReAblement Programme.
• Coordinate appointments and schedules for home visits, community visits, reviews and other programme activities in collaboration with the Occupational Therapist, Medical Social Worker and Care Assistants.
• Maintain an up-to-date programme schedule and monitor upcoming appointments, reviews, follow-ups and programme milestones.
• Contact clients and caregivers by telephone or other appropriate means to confirm appointments, provide programme-related information and facilitate attendance and participation.
• Follow up with clients, caregivers and team members regarding outstanding appointments, forms, information or programme-related actions.
• Maintain accurate and timely administrative records, including client information, appointment records, attendance, programme activities and other relevant documentation.
• Assist in tracking programme participation and service utilisation, including visits conducted by Care Assistants and other ReAblement team members.
• Support the preparation and maintenance of programme reports, statistics and other administrative information required for programme monitoring and evaluation.
• Assist with the preparation of materials and logistics for client activities, team meetings, community activities and other ReAblement programme initiatives.
• Provide administrative support for interdisciplinary team meetings, including preparation of meeting materials, documentation and follow-up of agreed administrative actions.
• Assist with communication and coordination between the ReAblement team and relevant internal departments or community partners, as directed.
• Ensure that programme documentation is filed and maintained in accordance with organisational requirements and confidentiality policies.
• Support the collection of client and caregiver feedback and other programme information as required for service improvement.
• Assist with administrative aspects of programme discharge and follow-up arrangements, including scheduling of relevant follow-up touchpoints.
• Provide administrative support to Home Therapy and other Therapy services when required, subject to programme workload and operational needs.
• Maintain confidentiality of client, caregiver and organizational information at all times.
• Any other related duties as assigned by the said Reporting Officer

• Minimum GCE N/O Level or equivalent qualification.
• Minimum 2 years of relevant administrative or coordination experience, preferably in healthcare or community care.
• Proficient in basic computer applications, including Microsoft Word, Excel and email.
• Good organizational and time management skills, with the ability to manage multiple tasks, appointments and follow-ups.
• Able to communicate effectively with clients, caregivers, staff and external stakeholders in a professional and courteous manner.
• Able to maintain accurate records and handle confidential client information appropriately.
• Ability to communicate with clients in Malay, Mandarin, Tamil and/or local dialects would be advantageous, as the role involves supporting clients from diverse language backgrounds.