Sales Order Management Executive

Job Scope:

• Responsible in managing the full order-to-cash cycles in ERP system, ensuring timely and accurate order processing to meet customer and revenue objectives.

• Receive and validate customer orders, verifying stock availability, pricing, and credit limits in accordance with internal policies.

• Handle customer inquiries and escalations via phone and email, resolving delivery delays, returns, and order discrepancies promptly and effectively.

• Coordinate on logistics and transportation with warehouse team & transporters to ensure smooth and on-time deliveries.

• Partner closely with Sales and warehouse teams to optimize sales order flow and resolve delivery issues.

• Monitor and follow up on urgent manual delivery orders, ensuring all signed documents were received and converted to official system records.

• Created and manage blanket orders and coordinate on release schedules to align with customers’ delivery requirements.

• Oversee order fulfilment and returns, processing adjustments and replacements in compliance with company policies.

• Suggest workflow enhancements to improve efficiency, order accuracy, and customer satisfaction.

• Ensure adherence to Regulatory standards (especially by checking products registration before order entry) including customs & export regulations.

• Provide proactive communication and order status updates to customers & sales teams.

• Deliver high levels of customer satisfaction through professional communication and quick resolution of issues.

• Provide backup support during absences of team members.

• Responsible to familiarize with the ISO13485 procedure & always operate within the guidelines.

Requirement:

• Candidate should have Diploma with 1-2 years related experience

• Fluent in both written and spoken English and Mandarin

• Good working knowledge with Ms Office applications

• Hands-on experience with sales order management module of any ERP Systems preferred