Senior Client Project Manager

Key Roles and Responsibilities:

• Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
• Engages with stakeholders to deliver projects from original concept through final implementation
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
• Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manages the delivery of the project/programme, including rigorous scope control and change management
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
• Documentation and management of risks and issues
• Ensures clear and concise communications to all stakeholders
• Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
• Coordinates activities of the project teams through task delegation, resource assignment and programme management

Knowledge, Skills and Attributes:

• Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent client-centricity skills and ability to work at client sites
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Excellent written and verbal communication skills
• Excellent team-building skills and ability to work in high-pressure environments
• Ability to manage urgent and complex tasks simultaneously
• Good business acumen and commercial skills
• Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
• Decisive with good attention to detail ability
• Ability to promote project services to both internal stakeholders and external clients
• Competent in project change management
• Familiarity with the industry, domain, or technology related to the client's project
• Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information
• Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results

Academic Qualifications and Certifications:

• Advanced Project Management degree or equivalent with advanced related experience
• Relevant project management certifications preferably PMP
• ITIL certification is preferable

Required Experience:

• Advanced demonstrated project/programme management experience preferably in a multinational Professional Services environment
• Advanced client engagement experience
• Advanced demonstrated understanding of the project/programme life cycle
• Advanced demonstrated competency in project/programme change management
• Advanced proven experience managing expectations when balancing alternatives against business and financial constraints