Clinic Assistant

Role

As a Clinic Assistant in a paediatric clinic specialising in special needs children, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services.
• Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness
• Any other ad-hoc duties assigned by the management

Requirements

• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
• Good interpersonal and communication skills
• Able to speak mandarin to mandarin speaking parents
• Positive working attitude and customer centric mindset
• Customer service mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn
• Must be willing to commit every Saturday

Day Time

5.5 days work week

Location

Thomson Plaza

Benefits

• Medical & Medical insurance
• Professional Development
• AWS and Variable Bonus