App Review Coordinator (Remote/WFH)

Role Overview

We are looking for an App Review Coordinator to serve as the critical bridge between app owners and their everyday users. In this role, your mission is to turn user feedback, ratings, and store reviews into actionable insights that directly shape real product roadmaps. You will monitor incoming user sentiment across iOS and Android platforms, spot emerging trends before they escalate into major issues, and perform hands-on user testing on partner apps to keep client development teams aligned with user needs.

Full training will be provided! No experience required!

Key Responsibilities

• Feedback & Review Monitoring: Continuously monitor app reviews, user ratings, and incoming feedback across the Apple App Store, Google Play Store, and related community channels.

• Categorization & Sentiment Analysis: Classify feedback into distinct actionable categories (e.g., functional bugs, feature requests, usability issues, general sentiment).

• Trend Identification: Analyze user feedback to spot recurring themes, emerging glitches, and user pain points early before they impact broader ratings.

• Client Reporting: Draft clear, structured summary reports and data-driven insights that help clients prioritize feature updates and bug fixes.

• Hands-on App Testing: Conduct regular end-user testing on partner iOS and Android applications to reproduce user-reported issues and verify overall app quality.

• Team Coordination: Lead and coordinate weekly sync meetings with development and product teams to review user feedback trends and track progress on reported issues.

Qualifications & Requirements

• User-Centric Mindset: Passion for customer experience, app design, and advocating for the user's voice.

• Analytical & Detail-Oriented: Ability to read through large volumes of qualitative feedback, identify patterns, and distil them into actionable recommendations.

• Device Access: Personal access to modern iOS and Android mobile devices for real-device testing and troubleshooting.

• Strong Communication Skills: Clear written and verbal communication to write professional client reports and articulate user feedback to technical dev teams.

• Organization & Self-Management: Strong time-management skills to keep daily monitoring, weekly reporting, and team coordination on schedule in a remote setting.

Nice-to-Haves

• Prior experience with app store monitoring platforms (e.g., AppFollow, Sensor Tower, Google Play Console, App Store Connect) or support ticketing tools (e.g., Zendesk).

• Basic familiarity with project tracking software such as Jira, Trello, or Asana.