Crew (Junior/Senior/Lead)

ABOUT US

Xventure is the next-generation indoor active sports park from the Kiztopia Group, designed to deliver exciting movement-based experiences for children, youths and families. As we continue to grow, we're looking for passionate individuals who enjoy creating memorable guest experiences and want to be part of an exciting journey in active entertainment.

RESPONSIBILITIES

• Welcome and assist guests at the admission counter, ensuring smooth queue management, accurate cash and POS transactions, and a positive arrival experience.
• Provide a safe, welcoming and enjoyable experience by guiding guests on the proper use of attractions and enforcing park safety rules.
• Supervise attraction areas to ensure the safety of guests and provide assistance when required.
• Host birthday parties, group activities and events, ensuring guest enjoy a fun and engaging experience.
• Carry out opening and closing safety checks for attractions and equipment in accordance with company procedures.
• Maintain the cleanliness, safety and presentation of the park.
• Promote Xventure's products and services, including memberships, birthday party packages, merchandise and other promotional offerings.
• For more senior roles, provide guidance to team members, support daily floor operations, and assist in handling guest feedback and operational matters.

REQUIREMENTS

• Enjoy interacting with children and families and delivering excellent customer service.
• Positive, customer-focused and proactive, with a willingness to learn and take initiative.
• Able to perform the physical activities required for the role, including standing and moving around the park for extended periods.
• Able to work shifts, weekends and public or school holidays.
• A valid First Aid certification will be an advantage.
• Previous experience in customer service, retail, hospitality, attractions or sports-related environments will be an advantage.

Candidates will be considered for the appropriate role based on their experience, skills and suitability.