Assistant Branch Manager

ABOUT US

Xventure is the next-generation indoor active sports park from the Kiztopia Group, designed to deliver exciting movement-based experiences for children, youths and families. As we continue to grow, we're looking for passionate individuals who enjoy creating memorable guest experiences and want to be part of an exciting journey in active entertainment.

RESPONSIBILITIES

• Support the Branch Manager in overseeing the day-to-day operations of the park
• Manage manpower planning, roster preparation and daily crew deployment to support smooth park operations.
• Support the training and onboarding of team members to ensure they are equipped to perform their roles effectively.
• Ensure opening and closing procedures, including safety checks for attractions and equipment, are carried out in accordance with company procedures.
• Conduct routine operational and safety inspections and follow up on corrective actions where required.
• Oversee the maintenance schedule and inventory records for park equipment.
• Conduct regular inspections to ensure the park is clean, safe and well maintained.
• Monitor inventory levels for retail and F&B items and investigate stock discrepancies where required.
• Handle customer feedback and service recovery professionally while maintaining a safe operating environment.

REQUIREMENTS

• Minimum GCE 'N' Level or equivalent.
• Previous supervisory experience is preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with children, parents and team members.
• Able to perform the physical activities required for the role, including standing and moving around the park for extended periods.
• Able to work shifts, weekends and public or school holidays.
• Proficient in Microsoft Office applications, including Excel, Word and PowerPoint.