Admin Support Officer (Front Desk Counter)

Working Hours:

• Mondays, Tuesdays, and Fridays: 7:00 AM to 5:00 PM (inclusive of a 1-hour lunch break)
• Wednesdays and Thursdays: 7:00 AM to 4:30 PM (inclusive of a 1-hour lunch break)
• Note: Subject to slight operational changes based on school needs. Early dismissal is permitted on days when the school closes early. Off on Saturdays, Sundays, and gazetted Public Holidays.

Roles & Responsibilities

We are looking for a customer-oriented individual to join our General Office team as an Admin Support Officer to handle frontline counter operations and general administrative duties.

Key duties include:

• Counter & Reception Services: Attending to phone calls, emails, and physical walk-in enquiries from students, parents, staff, and external stakeholders.
• Student Care Support: Administering basic first aid to injured or unwell students and keeping an organized, detailed medical logbook.
• Mails & Logistics Management: Managing all incoming and outgoing mail distributions, and assisting with the official receipt, sorting, and distribution of school goods.
• Administrative Operations: Keeping track of lost-and-found items, updating physical or digital files, and handling ad-hoc data entry and simple administrative workflows.

Requirements

• Minimum GCE 'N' Level certification or equivalent.
• Fluency in both spoken English and Mandarin to handle multi-lingual front-desk queries effectively.
• Proficiency in basic Microsoft Office applications (Word, Excel).
• Clear communication capabilities with a polite, service-focused mindset.
• Preferred Qualification: Valid First Aid certification (Agency-sponsored training can be arranged if not certified).
• Preferred Qualification: Prior experience running a front desk counter or telephone helpline, ideally within an educational institution.