Care Concierge, Service Quality (Community Settings)

• Reputable Community Healthcare Organisation
• Monday to Friday, office hours
• Great career opportunity and exposure

As a Care Concierge, Service Quality (Community Settings), you will be responsible for the following duties:

• Serve as the main liaison and single point of contact (Care Concierge) for next-of-kin of nursing home residents.
• Engage caregivers and residents pre-admission to address concerns and understand specific needs.
• Conduct pre-admission counselling covering fees, services, philosophy of care, living conditions, and expectations.
• Welcome residents on admission day, conduct orientation, and ensure smooth settling into the new environment.
• Maintain active engagement with residents and caregivers throughout their stay, addressing concerns collaboratively with the multidisciplinary care team.
• Participate in multidisciplinary care planning discussions by providing insights on residents’ social background, preferences, and habits.
• Develop and maintain key touchpoints throughout the resident journey from pre-admission to discharge.
• Assist in measuring and monitoring customer satisfaction through focus groups, audits, and surveys.
• Support implementation of service recognition programs and events, such as the annual Service Excellence Award.
• Provide feedback on service gaps during team meetings and propose initiatives and training programs for continuous improvement.

Requirements:

• Possess a min Diploma or Degree with a minimum 2 years of work experiences.

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777