Guest Services Executive

Job Summary

To ensure all guest requests are met and strive to exceed guest expectations in every encounter.

Responsibilities

• Perform front desk duties including check-in, check-out, currency exchange, credit checks, guest folio checks, guest profile maintenance, and room allocation following departmental standards.
• Handle concierge duties such as making sightseeing and dining reservations, booking tickets, assisting with transportation requests, and providing luggage assistance within legal and departmental guidelines.
• Manage telephone duties by answering enquiries, monitoring internal job requests, ensuring timely wake-up calls, and handling emergency communications within the hotel.
• Make daily courtesy calls to in-house VIP guests to ensure a pleasant stay and resolve any issues promptly.
• Coordinate with Housekeeping to monitor room turnover, bedding arrangements, and room conditions.
• Inspect showrooms and VIP arrival rooms to maintain quality standards.
• Verify that registration cards and guest profiles are updated and complete.
• Check cashier closure procedures and verify float counts accurately.
• Promote and manage daily up-selling of rooms and food & beverage services.
• Assess work processes and recommend improvements to enhance efficiency and service quality.
• Manage and control printing and stationery consumption to minimize wastage.
• Requisite collaterals and stationery supplies as needed
• Perform other reasonable tasks and responsibilities to meet business needs and fulfill the role.