School Operations Executive & Receptionist

Job Description

We are seeking a proactive, organised and service-oriented School Operations Executive & Receptionist to support the smooth day-to-day operations of our School. The successful candidate will be responsible for front desk reception, admissions support, school administration, student welfare, event coordination including marketing efforts and social media management.

Key Responsibilities

• Manage the school's front reception, including answering phone calls, handling emails and enquiries, greeting visitors, providing assistance to parents, students as well as guests.

• Serve as the first point of contact for prospective parents, support the admissions and enrolment process from initial enquiry through to registration.

• Review student applications, ensuring that students meet the school's admission requirements and have the appropriate legal resident pass or visa to study in Singapore.

• Maintain accurate student records, databases, admissions enquiries and follow-up records.

• Assist with Personalised Learning Program (PLP) registrations and timetable updates.

• Support student welfare matters, including student supervision during recess as well as playtime and administer basic first aid when required.

• Coordinate school bus arrangements and liaise with the appointed transport provider.

• Manage school uniform distribution, stocktaking, stationery purchases and general inventory.

• Liaise with contractors and external service providers on operational and maintenance matters.

• Support the planning and coordination of school events, including Open House and other school activities.

• Maintain a clean, organised, professional reception and library environment.

• Build and maintain positive relationships with parents, students, colleagues, vendors, as well as other stakeholders.

• Manage the school's social media platforms, such as Instagram, Facebook and create or coordinate banner creation, including online promotional materials.

• Respond to relevant enquiries on online platforms and forums, including the Singapore Expat Schooling Forum as well as Reddit.

• Promote the school through relevant social media groups and online communities.

• Perform any other duties as assigned by the Head Teacher and Management.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Education or related discipline.

• Minimum 5 years of experience in admissions, administration or customer-facing roles, with at least 2 years in a senior or supervisory capacity.

• Strong leadership skills with the ability to mentor junior staff and manage multiple stakeholders.

• Excellent communication, presentation and interpersonal skills with a high level of professionalism.

• Organised, detail-oriented and capable of balancing strategic tasks with hands-on execution.

• Proficiency in Google Suite; knowledge of student information systems (e.g., Aims, Project Dojo) will be advantageous.

• Fluency in English; additional languages such as Mandarin or Japanese will be considered an asset.

Staff Benefits

• 13th month salary

• Health Insurance