Academy Operations & Student Services Engagement Executive

Job Summary

We are seeking an Academy Operations & Student Services Executive to drive efficient training operations, enforce Standard Operating Procedures for compliance, and manage student services from enquiry through course completion to deliver a positive learner experience.

Responsibilities

• Implement and monitor Standard Operating Procedures to ensure operational and regulatory compliance within the academy
• Manage student enquiry follow-ups to maximize enrolment conversion rates
• Coordinate enrolment processes to facilitate smooth student onboarding
• Oversee student progress tracking and support through course completion to enhance learner satisfaction
• Collaborate with training teams to support seamless training operations and resolve operational issues promptly
• Maintain accurate records and documentation related to student services and training activities