Service Coordinator

ESPONSIBILITIES

• Address customer inquiries and complaints via phone, email, or fax, ensuring necessary actions are taken and followed up.

• Schedule and prioritize service requests to optimize workflow and customer satisfaction.

• Coordinate with field service engineers, subcontractors, and relevant parties to ensure timely completion of services.

• Maintain and document service records, ensuring all reports and customer feedback are accurately recorded in the system.

• Provide regular updates and reports on customer accounts to the Service Manager or designated personnel.

• Monitor recurring issues and propose improvements to enhance service quality.

• Identify opportunities for additional services and customer needs based on feedback.

• Assist in customer audits and provide necessary documentation when required.

• Prepare service request forms, purchase orders, and shipping forms.

• Manage the scheduling and coordination of projects and service work for personnel.

• Process company equipment warranty claims.

• Perform additional ad-hoc duties as assigned by management.