Business Analyst (JTC)

• 5+ years of experience as a Business Analyst
• Strong ability to document current state and future state processes
• Hands-on experience supporting backlog management
• Ability to write clear and actionable user stories
• Strong documentation skills
• Good understanding of business process analysis
• Strong analytical and communication skills
• Ability to work in a fast-moving, agile environment

Preferred

• Experience supporting digital transformation
• Familiarity with agile delivery tools like Jira, Azure DevOps, Confluence, SharePoint
• Document current state and future state business processes, including process flows, value stream maps, pain points, hand-offs, decision points and improvement opportunities.
• Facilitate and support workshops with business users, product owners, technical teams and stakeholders to elicit requirements and capture decisions, issues, actions and agreed outcomes.
• Translate business needs into clear user stories, functional requirements, acceptance criteria and supporting documentation that development teams can act on.
• Support product owners in backlog management, including backlog grooming, prioritisation support, refinement sessions, dependency clarification and readiness of items for delivery.
• Prepare and maintain high-quality documentation, including requirements documents, process flows, workshop outputs, meeting notes, decision logs and traceability records.
• Work closely with product managers, engineers, designers, operations, security and business stakeholders to clarify scope, validate requirements and ensure alignment between business objectives and delivery outcomes.
• Identify process gaps, duplication, manual workarounds and opportunities to improve workflow efficiency, user experience and operational accountability.
• Support testing and validation activities by helping define test scenarios, clarifying expected behaviour and ensuring delivered features meet agreed acceptance criteria.
• Communicate requirements, process changes and delivery implications clearly to both technical and non-technical audiences.
• Contribute to continuous improvement of business analysis practices, templates, standards and knowledge management within the Digital Factory operating model.