Crest Manager

Job Scope

• Work closely with the Head/Deputy Head to identify and respond to caregiver needs in line with programme objectives and service requirements.
• Manage and support the hospital/clinic outposts
• Respond to internal and external referrals including hospital and clinic outposts to ensure timely access to support services for caregivers.
• Provide care coordination and case management for mental health and dementia caregivers including conducting screenings and assessments, developing individualised care plans and carrying out appropriate psychosocial interventions.
• Adopt a case management approach to coordinate referrals, follow-ups and service linkages with relevant service providers ensuring caregivers receive timely and appropriate support.
• Support the Community Health & Engagement (CHE team) in monitoring caregivers’ conditions and progress and escalate concerns or emerging risks to the Head/Deputy Head.
• Plan, organise, develop and facilitate CHE (CREST-CSN) engagement activities and programmes for caregivers including outreach initiatives and the involvement of volunteer caregivers where appropriate.
• Plan and deliver outreach/engagement activities including provision of basic mental health information, education and emotional support to caregivers in the community.
• Support the planning, implementation, monitoring and review of CHE service processes, protocols and workflows to ensure service quality and consistency.
• Contribute to service evaluation through documentation, data collection and reporting to support continuous improvement of CHE programmes.
• Support timely data collation and submission of quarterly programme reports, where assigned in accordance with CREST-CSN requirements.
• Attend hospital RCD sessions and mandatory trainings as required by AIC to meet staff competency and programme standards.
• Support public mental health education, engagement as well as community outreach activities.
• Facilitate engagement with community partners to coordinate and implement mental health programmes and initiatives.
• Contribute to organisational and CHE projects, workgroups and committees, as assigned.
• Perform any other duties as assigned by the Head/Deputy Head of CHE.

Job Requirements

• A Degree in counselling, social work or psychology would be an advantage
• Has at least 2 years of related experience in mental health related fields
• Possesses good organisational, communication and administrative skills
• Has the passion and dedication to work with families and persons with mental health issues