WAREHOUSE ASSISTANT

Company Overview

Ha Li Fa Pte Ltd, established in 1993, markets its "BoBo" brand locally and internationally. It delivers high-quality products through a strong logistics network and production process, focusing on great taste, strong customer relationships, and memorable consumer moments.

Job Summary

You will supervise food stall operations, ensuring excellent customer service, outlet cleanliness, and smooth opening and closing processes while training staff and handling customer feedback effectively.

Responsibilities

• Communicate confidently with customers, colleagues, and other departments to ensure smooth operations and positive interactions
• Inspect and maintain overall cleanliness of the outlet to meet company standards
• Train staff on operational procedures and customer service to enhance team performance
• Adhere to company policies and procedures consistently in daily operations
• Manage customer complaints and feedback promptly to resolve issues and improve service quality
• Oversee opening and closing processes to ensure all tasks are completed accurately and efficiently
• Adapt quickly and make decisions under pressure in a fast-paced food stall environment
• Collaborate effectively as a team player to achieve operational goals with professionalism and energy
• Work night shifts and on public holidays as required to support business needs

Required competencies and certifications

• Experience in a supervisory role managing food stall operations

Preferred competencies and qualifications

• Strong communication and interpersonal skills to engage customers and team members
• Service-oriented mindset with excellent customer service attitude
• Ability to learn quickly and think on one’s feet to handle dynamic situations

Other Information

• Night shift and public holiday work required