Claims executive (Motor & WICA)

Key responsibilities (WICA Claims)

• Administer everyday operations and process work processing claims
• Ensure adequate and timely reserving for all claims
• Ensure all claims related matters are dealt within timelines imposed by statute
• Examine claims investigated by insurance adjusters, further investigating questionable claims to determine policy liability
• Effect recoveries against third parties
• Perform annual review of claim files to ensure adequate reserves for active files and close inactive files
• Maintain strict adherence to company Standard Operating Procedures
• Attend ad hoc claim meetings and audits as required
• Monitor service providers KPIs
  

Key Responsibilities (Motor Claims)

• To manage the shared CRM motor mailbox and perform email categorization and tagging based on claim type and required actions.
• To monitor and track ageing of emails through regular reporting and follow-up. This action supports the team's efforts in reducing unread and overdue emails through active mailbox management.
• To issue acknowledge Letter of Demand (LOD) to third parties and relevant stakeholders.
• To send accident report processing notifications to insured in the event of non-reporting accident upon receiving a third-party claim.
• Responding to correspondences and provide effective and efficient phone services to customers and working closely with support staff on reserve provision and registration requirements
• Administered Motor claims
• Perform user testing on systems on any new products and enhancements
• Strict adherence to company Standard Operating Procedures
• Undertake any other duties as may be assigned

Key Requirements:

• Diploma, Degree or other professional qualification
• Comprehensive knowledge of all types of insurance claims
• Minimum of 3-5 years of experience in handling General Insurance claims
• Integrity and Honesty
• Analytical and detailed
• Good communication and interpersonal skills
• Ability to work well as a team player and open minded
• Demonstrate ability to advise and communicate effectively on complex issues with all management levels.
  
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• This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
• e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA