IT Operations Support (Semi-FT/ Permanent PT)

About the Role

We are looking for a proactive and hands-on IT Executive to support the daily IT operations across our office and outlet locations.

This role is ideal for someone who enjoys problem-solving, coordinating with different teams, and ensuring smooth technology operations in a fast-paced F&B environment. You will be involved in IT asset management, POS support, vendor coordination, software subscriptions, and outlet operational support.

Key Responsibilities

IT Asset & Inventory Management

Maintain accurate records of company IT assets, including laptops, POS devices, tablets, printers, routers, and mobile devices

Track asset allocation, maintenance, repairs, onboarding, and offboarding

Conduct periodic asset audits across office and outlet locations

User Account & Email Administration

Create and manage company email accounts for new joiners and leavers

Manage user access for Google Workspace / Microsoft 365 and other systems

Ensure proper access control and security compliance

Outlet IT Operations Support

Provide first-level support for outlet IT issues, including POS systems, receipt printers, payment terminals, tablets, scanners, and internet connectivity

Coordinate with outlet teams and external vendors to troubleshoot and resolve operational issues promptly

Support setup and installation of IT equipment for new outlets or operational changes

Assist in maintaining smooth day-to-day outlet system operations

Software, Subscription & User Access Management

Monitor software licenses, subscriptions, and renewal schedules

Support account creation, user access, and basic system administration

Assist in managing Microsoft 365, Google Workspace, POS back-office systems, or other operational platforms

Vendor & Procurement Coordination

Liaise with IT vendors, POS providers, internet service providers, and equipment suppliers

Coordinate quotations, purchases, repairs, warranty claims, and service follow-ups

Track vendor contracts and renewal timelines

Documentation & Reporting

Maintain proper IT documentation, SOPs, asset records, and support logs

Prepare inventory and operational reports when required

Support IT-related administrative and coordination tasks

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field

• Fresh graduates and entry-level candidates are welcome to apply

• Basic understanding of IT hardware, networking, and troubleshooting

• Familiarity with POS systems, printers, routers, or retail/F&B systems is an advantage

• Strong coordination and communication skills

• Able to work independently and respond efficiently in a fast-paced environment

• Willing to travel between outlets when required

We’re looking for someone who:

• Is proactive and hands-on

• Enjoys solving operational issues

• Has good coordination and communication skills

• Can stay organized while managing multiple tasks

• Is willing to learn and grow within a dynamic F&B environment