Outlet Manager / Assistant Manager

- 1. Operations Management

- Oversee daily FOH and BOH operations, ensuring smooth service during both dining and

nightlife hours

- Manage opening and closing procedures, ensuring adherence to SOPs

- Ensure optimal manpower deployment across shifts (service crew, bar, kitchen, security,

hosts)

- Maintain service quality standards and ensure consistent guest experience

- 2. Team Leadership & People Management

- Lead, supervise, and mentor outlet staff including supervisors and team leads

- Manage staff scheduling, attendance, and performance

- Conduct training and onboarding for new hires (service standards, SOPs, compliance)

- Handle staff disciplinary matters, grievances, and performance reviews

- 3. Guest Experience & Service Excellence

- Ensure high standards of customer service across dining and nightlife operations

- Manage guest feedback, complaints, and service recovery

- Build relationships with VIP guests and regular clientele

- Work closely with Guest Relations / Host team to optimise table management and

reservations

- 4. Financial & Cost Control

- Monitor daily sales, revenue performance, and key KPIs

- Manage outlet P&L including labour cost, food cost, and beverage cost

- Control wastage, shrinkage, and operational expenses

- Work with Finance on budgeting, forecasting, and reporting

- 5. Compliance & Licensing

- Ensure full compliance with Singapore regulations (NEA, SFA, MOM, Liquor License, Public

Entertainment License)

- Enforce workplace safety, hygiene, and sanitation standards

- Ensure adherence to company policies and SOPs

- 6. Inventory & Supply Chain

- Oversee inventory management for food, beverages, and operational supplies

- Conduct regular stock checks and ensure proper ordering levels

- Work with suppliers and vendors to ensure timely delivery and cost efficiency

- 7. Events & Nightlife Operations

- Coordinate and oversee events, promotions, and special activations

- Work closely with Marketing and Partnerships team on campaigns and events

- Ensure smooth execution of DJ nights, corporate events, and private bookings

- 8. Reporting & Continuous Improvement

- Prepare operational reports (sales, manpower, incidents, feedback)

- Analyse performance and implement improvement strategies

- Continuously refine SOPs to improve efficiency and service quality

- Any other ad-hoc duties assigned.