SUPERVISOR

Responsibilities

• Manage daily floor operations and maintain consistent service standards.
• Attend to guests, take orders, and provide menu and beverage recommendations.
• Support upselling of menu items and beverages.
• Coordinate closely with the kitchen and service team to ensure smooth and timely service.
• Handle guest feedback and service recovery professionally.
• Assign daily tasks, manage shift schedules, and monitor hourly output.
• Deliver orders to guests in a timely manner.
• Guide junior service staff and ensure proper table setup, presentation, and service etiquette.
• Provide outstanding customer service and address any guest queries or concerns.
• Prepare and manage staff duty rosters and shift schedules to ensure sufficient manpower coverage.
• Monitor stock levels of bulk spices and packaging materials to prevent shortages.
• Contributes to daily,holiday and theme menus in collaboration with supervisor.