Retail Associate (A Premium Tea Brand))

The 1872 Clipper Tea Co. is expanding, and we’re looking for a Retail Associate to join our team. This isn't just a job—it's an opportunity to grow your career. We are seeking a proactive and enthusiastic team player who will be the face of our brand, helping customers discover our heritage and find their perfect brew.

Key Responsibilities

Customer Engagement

Greet every customer with a warm welcome and provide an exceptional, personalised shopping experience. Proactively share your knowledge of our tea blends and accessories to confidently recommend products and meet store targets.

Product Expertise

Become an expert on our teas, from our classic favorites to new seasonal blends. You will be a go-to resource for customers, helping them understand our "farm-to-cup" philosophy and the art of brewing.

Store Operations & Visual Merchandising

Maintain the store's pristine appearance and inviting atmosphere. This includes keeping displays organised, assisting with inventory, and ensuring our products are showcased beautifully.

Point-of-Sales Transactions

Handle all sales, returns, and payment processes with accuracy and efficiency, ensuring a smooth checkout experience for every customer.

Team Collaboration

Work closely with the team to ensure the store runs smoothly every day. Your energy and positive attitude will be key to a dynamic and collaborative workplace.

Compliance

Uphold all company standards and policies, from sales procedures to safety protocols.

Minimum Requirements

• A highly driven, positive, and outgoing attitude with a passion for tea.

• Excellent communication skills in English.

• A minimum of one (1) year of experience in a premium retail environment. Specialty tea or coffee experience is a plus.

• Ability to multitask and thrive in a busy store.

• Flexibility to work various shifts, including weekends and public holidays.