Raffles Hotel Singapore - Food and Beverage Service Associate

The position is responsible for delivering friendly and efficient Food and Beverage service according to the hotel’s Standard Operating Procedures to meet guest dining experience expectations as well as to contribute to the achieving of the outlet’s set financial and other targets.

We are hiring for the following outlets:

• Raffles Courtyard
• Tiffin Room

Primary Responsibilities

Food and Beverage Service

• Provides excellent and high-quality service at all times to all of our guests based on established hotel standard operating procedures.
• Is always well-presented and adheres to the hotel’s grooming standard.
• Greets and bids farewells to guests and colleagues in a friendly, professional, timely, and courteous manner.
• Assists colleagues and guests efficiently and professionally by using emotional intelligence and touch points with guests.
• Has extensive and full knowledge of the hotel’s food & beverage menus to provide knowledgeable service of all products, including liquors and cocktails, upselling products whenever possible and adequate.
• Offers menu options and advice and takes orders.
• Offers drinks, before, during, and after meal service.
• Takes responsibility for residents’ and guests' belongings in the restaurant or bars as per the set standards and promptly.
• Remembers guests’ preferences and guests’ names to extend adequate personalized service.
• Takes guests’ Food & Beverage orders timely, professionally, and accurately and assures correct input in the Point of Sales system including seat cover position or any allergens.
• Double-check checks order list before "sending" the ticket to the kitchen promptly.
• Anticipates guest needs, as to where guests will never have to ask for anything or follow up.
• Verifies guest satisfaction with each table as whenever adequate based on guests and sequence of service and when the main course is served.
• Uses the guest name appropriately and communicates it to restaurant colleagues, culinary colleagues were appropriate and managers.
• Serves food/beverage and all condiments correctly in a timely, efficient manner and at the correct temperature.
• Arrange all tables and restaurant/bars set up following established standards promptly.
• Arrange and maintain all assigned side stations and continually stock each station before and after every shift, to always be adequately stocked.
• Make sure all silver and glassware are polished, wiped, and spotless.
• Keep all side stations clean at all times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage orders for each course to ensure correct and proper delivery.
• Make sure that all products served are accounted for on the final bill before presenting it.
• Upkeeps and clears tables between courses throughout the dining experience.
• Communicate any service shortfalls or possible negative guest perceptions to a superior promptly.
• Picks up check before guests leave and wish every guest a warm farewell while thanking them for their visit.
• At the end of the shift, deliver all checks and reports to the appropriate place according to established standards.
• Follows the posted opening and closing duties.
• Adjusts service to suit guests’ requests and personalizes any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Ensures efficiency of work in dishwashing, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out ad-hoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing every week, sending soil linen for exchange for clean ones, assisting in stock count inventory, and collecting Food & Beverage requisition daily.

Learning and Development

• Participates regularly and attends training activities to improve knowledge and skills.
• Attends daily briefings and monthly meetings conducted by the manager or whenever necessary.
• Consistently develops in self-learning and development of own skills and knowledge.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Sevenrooms, FutureLog, etc.).

Other Responsibilities

• Follows guidelines provided in the colleague handbook adequately and at all times.
• Understands emergency procedures, and health and safety requirements.
• Applies necessary precautions about the hotel food safety and hygiene standards.
• Maintains good working relationships within the restaurant and all other departments in the hotel.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Certificate or diploma in hospitality or related field or minimum of 6-12 months hands on experience in food service position, similar operations style.
• Retail or guest interaction experience.
• Food and/or beverage knowledge (personal interest/professional).
• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.