Senior Executive/Executive, IT

Key responsibilities:

• Provide Level 1 support for core business applications including Warehouse Management System (WMS), Electronic Data Interface (EDI), and Transport Management System (TMS)

• Manage change requests and support IT project implementation for core applications, including requirement gathering, System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployment

• Liaise with internal and external stakeholders to gather, analyse, and document business requirements

• Perform system troubleshooting, root cause analysis, and coordinate issue resolution with vendors when required

• Provide end-user support including onboarding/offboarding, device setup, and troubleshooting of PCs, printers, and mobile devices

• Support and maintain servers, wireless networks, LAN switches, and overall network connectivity

• Maintain accurate inventory records for IT assets and software licenses

• Assist in IT procurement, documentation, and compliance tracking

Skills & Competencies:

• Diploma or Degree in Computer Science, Information Technology, or related field

• Minimum 2 years of experience in Level 1 application support and software project implementation

• Good understanding of Microsoft 365 environment and Windows-based PC support

• Basic knowledge of LAN, WAN, networking concepts, and server environments

• Strong analytical and problem-solving skills with ability to work independently and multitask

• Good written and verbal communication skills in English

• Experience in warehouse or logistics environments with exposure to WMS and TMS is an advantage

Employee Benefits:

• Medical Insurance (Group Term Life/ Group Personal Accident/ Inpatient/ Outpatient & Specialist)

• Dental benefit

• Health Screening

• Various incentives and allowances

• Birthday/ Newborn/ Marriage voucher

• Internal and External training will be provided

• Daily transport provided to/from lakeside mrt

• Hybrid work arrangement

• Air-conditioner working environment i.e warehouse in cold room

• Recognition Awards – Long Service, Employee of the month

• Annual leave entitlement starts from 10 days, extended paternity leave, paid sick leave during probation

• In-house flash sales and staff discounts/ rebate (Baker & Cook, Plank, Udders, all triple plus brands)

• Referral Rewards up to $1,200 for every successful placement

*subject to eligibility criteria or if applicable