L1/L2 Production Support - Shift Work, Rotational Basis, 24/7

Requirement:

Job Role/Level L1/L2 Production Support

Quantity 1

Mandatory Skills Requirement:

Minimum 2+ years of Production Support experience

Minimum Java development skills will be added advantage.

Key responsibilities

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.

• Monitor system performance, detect anomalies, and ensure uptime and availability of services.

• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.

• Work closely with L1 support to ensure a seamless escalation process for complex issues.

• Collaborate with development teams to identify and resolve recurring issues or system bugs.

• Perform root cause analysis and provide recommendations for system improvements.

• Document technical issues, solutions, and best practices for future reference.