RDSS (Desktop Support Engineer)
About this job
Service Support:
* Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
* Able to resolve technical issue remotely within the given SLA
* Provides technical support via remote connection (BeyondTrust) to large enterprise agency users
* Resolves software installation and software upgrade issues via Software Center/CCMCache
* Resolves access, sign-in issues, and general usage of M365 Office account
* Generates logs and screenshots required to escalate to third-party vendors
* Troubleshoots basic network connection issues
* Proactively shares and collaborates with colleagues for knowledge-sharing
Market insight
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Frequently asked questions
What salary can I expect?
The employer lists 2 800 – 3 000 $ for this role at ITCAN PTE. LIMITED in Singapore. For comparison, the local market median is about 4 800 $ based on 75 102 similar offers.
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