Associate - Host & Floor

Associate – Host / Floor

Purpose of the Role

Deliver warm, attentive and knowledgeable hospitality while supporting the smooth day-to-day running of the floor. Create positive guest experiences through genuine engagement, strong product knowledge and thoughtful recommendations.

Key Responsibilities

Guest Experience & Service

• Welcome and engage guests warmly throughout their visit.

• Take orders accurately and communicate guest requests, dietary requirements and special requests clearly to the relevant teams.

• Deliver food and beverages promptly and ensure guests are attended to throughout their experience.

• Maintain tables and service areas to ensure the floor remains clean, organised and presentable.

• Respond to guest enquiries and feedback professionally, escalating service issues to the Supervisor or Manager when necessary.

Product Knowledge & Sales

• Build strong knowledge of Mr Bucket’s food, beverages, chocolates, retail products and experiences.

• Provide confident and relevant product recommendations based on guests’ preferences and needs.

• Proactively identify opportunities to upsell and cross-sell in a natural and guest-focused manner.

• Keep up to date with seasonal products, promotions, experiences and new launches.

Floor Operations

• Support smooth service flow through food running, table maintenance, clearing and resetting tables, and attending to guest requests.

• Complete opening and closing duties according to operational procedures.

• Assist with restocking, cleaning and maintaining floor readiness throughout the shift.

• Follow company service standards, SOPs, hygiene requirements and operational procedures.

• Communicate product shortages, guest concerns or operational issues promptly to the Supervisor or Manager.

Teamwork & Cross-Functional Support

• Work closely with Floor, Bar, Retail, Kitchen and Experiences to support a seamless guest journey.

• Participate actively in cross-training and rotation across departments where operationally required.

• Support events, workshops and experiences when required.

• Contribute to overall cleanliness, sales and guest experience beyond immediate assigned duties.

• Support teammates during busy service periods and contribute positively to the team environment.

What We’re Looking For

• Relevant hospitality, F&B, retail or customer-facing experience is an advantage, but not required.

• Genuine interest in hospitality, customer service and learning.

• Warm, approachable and comfortable engaging with different types of guests.

• Willing to learn and develop strong product knowledge.

• Confident in making recommendations and comfortable with upselling.

• Proactive, dependable and willing to support the team where needed.

• Able to work effectively in a fast-paced environment and as part of a team.

The Right Person

You are warm, curious and genuinely enjoy hospitality. You take pride in making guests feel welcomed and looked after, and you are excited to learn about our products and share that enthusiasm with others.

You are proactive, dependable and comfortable working as part of a team. You are willing to step in where needed, open to learning across different areas of the operation and understand that every interaction contributes to the overall guest experience.

Working Conditions

• 5-day work week on a rotating roster.

• Weekend and public holiday work is required.

• Comfortable working on your feet for extended periods.

• May be required to support events, experiences and operational needs outside standard service periods.