Technical Account Manager

Provide strategic leadership and direction to the operations division and supervising Singapore personnel to achieve the operations key performance index and the required service standards.

• Monitor and analyse the Income & Expenses of the service operations, establish business controls and provide solutions to reduce cost and increase revenue.

• Manage the customer services and relationship through providing regular feedback and periodic operations review with clients to optimize quality of service, business growth, and customer satisfaction.

• Communicate with Engineers and other technical consultants and vendors for IT infra.

• Defines roles and responsibilities, plans for the department’s future needs and operations; counsels and discuss with managers on performance

• Coordinating with Site Managers on manpower planning and arrangements

• Challenge for more business opportunities and expand service contracts in various fields to increase revenue.

• Promoting company services and sales of machines parts

• Ensuring safe and secure work environment for all employees

• Ensuring compliance in all procedures including documentation

• Attending and preparing documents for audit by customers

• Any other duties assigned by the Director