Executive - Service Support (HATCH by TOUCH Preschools)

Job summary

The Executive – Service Support provides overall HQ administrative &operational support within HATCH by TOUCH Preschools.

Supports organisational reporting, system administration, data governance and operational administration to ensure accurate reporting, efficient processes and compliance across all preschool centres.

Main Responsibilities:

1. POP, ECDA & Quality Compliance

• Coordindate POP reporting and submission timelines.
• Maintain POP data and reporting trackers.
• Consolidate centre data required for ECDA and POP submissions.
• Support system administration for preschool operational systems.
• Conduct monthly user access reviews and maintain audit records.
• Coordinate compliance acknowledgements from centres.
• Prepare management dashboards for POP indicators.
• Support SPARK documentation and evidence management.
• Ensure data accuracy across operational systems.

2. Operational Support

• Coordinate HQ operational projects and initiatives.
• Maintain operational SOPs, templates anddocumentation.
• Monitor implementation of HQ operational processes.
• Support procurement coordination and documentation.
• Any other duties assignedby the Head of Preschools.

Requirements

• Minimum O Level; Diploma in Business Administration, Early Childhood, or a related field is an advantage
• At least 2–3 years of relevant experience in preschool administration or backend support
• Familiarity with ECDA reporting requirements and POP enrolment systems
• Proficient in Microsoft Office, particularly Excel and Word; Strong communication and documentation skills
• Proficient in English (oral and written). Knowledge of an additional mother tongue is an advantage.

Core Competencies and Attributes:

• Warm, approachable, and committed to delivering quality service to families and supporting team operations
• Builds trust and rapport with parents and colleagues through clear, respectful, and professional communication
• Organised, detail-oriented, and dependable in managing documentation, reporting, and multiple tasks efficiently
• Service-minded and professional in both frontline engagement and backend administrative work
• Proactive and able to follow through on assigned duties with minimal supervision
• A collaborative team player who contributes positively to the work environment and willingly assists others
• Maintains confidentiality, integrity, and high standards of accuracy and accountability in all areas of work
• Adaptable and aligned with team and organisational goals while exercising initiative when required