Medical Concierge, Perennial Living

This role is responsible for providing comprehensive care coordination and health management support to residents, ensuring that their healthcare, wellness, and overall wellbeing needs are addressed in a timely, seamless, and resident-centred manner. The incumbent will serve as a key point of contact between residents, families, healthcare providers, and internal teams, facilitating effective communication, care planning, medical navigation, and service delivery. Through strong coordination, advocacy, documentation, and follow-up, the role supports a safe, responsive, and high-quality living environment for residents.

Responsibilities

Care Coordination & Health Management

• Develop, implement, and review individualized care plans to support residents' healthcare and wellbeing needs
• Monitor residents' health status, vital signs, and care outcomes, ensuring timely updates and escalation of concerns
• Coordinate healthcare, rehabilitation, and wellness services to deliver seamless, resident-centred care
• Participate in multidisciplinary care planning and case reviews

Medical & Healthcare Navigation

• Coordinate medical appointments, specialist consultations, hospital visits, investigations, and follow-up care
• Arrange medical chaperone and transportation services where required
• Ensure timely communication and follow-up of medical recommendations, referrals, and treatment plans

Resident & Family Engagement

• Serve as the primary liaison for residents and their families.
• Provide regular updates on residents' health status, care plans, and significant developments
• Advocate for residents' needs, preferences, and overall wellbeing

Resident Experience & Wellness

• Support resident admissions, onboarding, and care transitions.
• Facilitate health screenings, wellness programmes, educational initiatives, and preventive health activities
• Manage resident feedback and continuously enhance service quality and resident experience

Partnership, Compliance & Operations

• Build and maintain effective partnerships with healthcare providers and hospitals
• Maintain accurate and confidential resident records and documentation
• Ensure compliance with regulatory, operational, and quality standards
• Support audits, incident management, emergency response coordination, and quality improvement initiatives
• Prepare reports, care summaries, and management updates as required
• Any other duties as assigned

Requirements

• Degree in Nursing with at least 3 years of relevant care coordination experience.
• Compassionate, patient and service-oriented.
• Strong communication, interpersonal and stakeholder management skills.
• Highly organised, detail-oriented, and able to effectively manage multiple priorities concurrently.
• Proactive with sound judgement and problem-solving abilities.
• Ability to engage and communicate effectively with elderly clients from diverse backgrounds, including those who are more comfortable conversing in Mandarin.
• Prior experience in senior living and healthcare with hospitality related fields will be an added advantage.