Sales Support, Senior Executive (Shipping Logistics MNC)

Client Summary

The Client

Our client is a well-established global ocean carrier and logistics provider headquartered in Singapore. Recognized among the world’s top container shipping lines, the company operates an extensive network spanning and deliver comprehensive liner services, freight logistics, and supply chain solutions to a diverse international client base.

Position Overview

The Senior Executive, Sales Support plays a key role in driving commercial operations by managing tender submissions, rate coordination, and client onboarding. This individual acts as a primary liaison between the sales team, external vendors, and internal departments to ensure seamless operational execution and exceptional service delivery.

Key Responsibilities

• Tender & Bid Management: Prepare quotations, proposals, customer presentations, and formal RFQ/RFP submissions. Track quotation validity and follow up on active sales leads.

• Vendor & Rate Coordination: Liaise with shipping lines, airlines, transport providers, and subcontractors to gather rates, service details, and commercial intelligence.

• Client Onboarding & Account Management: Support account setup and post-win transitions for new clients. Resolve service enquiries and manage follow-up action items from client meetings.

• Reporting & Pipeline Analysis: Consolidate weekly sales pipeline updates, track monthly performance metrics, and maintain historical records of tender outcomes.

• Cross-Functional Collaboration: Partner closely with internal Operations, Customer Service, and Finance teams to ensure alignment with company governance policies.

Requirements

• Education: Diploma or Degree in Supply Chain, Logistics, Business Administration, Marketing, or a related field.

• Experience: More than 2 years of commercial support, sales support, or customer service experience within the freight forwarding, shipping, or logistics sectors.

• Industry Knowledge: Strong familiarity with freight forwarding operations, tender management, and commercial documentation processes.

• Technical Skills: High proficiency in MS Office (Excel, Word, PowerPoint), with demonstrated capability in data analysis and commercial reporting.

• Core Competencies: Outstanding organizational, multi-tasking, and problem-solving skills paired with strong written and verbal communication abilities.