Patient Service Officer (3 shift) (ID: 711470)

Our established private healthcare client is looking for a Patient Service Associate to join their team!

• Central location accessible by public transport

• 3 rotating shift, 5 days across Mon-Sun

• Yearly AWS + Performance Bonus
  

Responsibilities:

• Act as the initial point of contact for inquiries through phone, online, and walk-in channels; coordinate appointments for consultations, lab tests, and imaging, while promptly escalating critical symptoms to the triage nurse.

• Register patients and verify demographic and insurance information, maintaining accurate patient records in accordance with institutional policies.

• Manage billing processes including payment collection (cash/e-payment), corporate billing, and reconciliation while clearly communicating service charges to patients and their families.

• Handle patient feedback and complaints professionally, escalating issues to supervisors as required and supporting improvement measures for service quality.

• Ensure compliance with quality standards by maintaining accurate records and supporting audit documentation in alignment with data protection regulations.

• Perform general administrative tasks, including managing reports, correspondence, and inventory tracking, and providing feedback to vendors as needed.

• Work on rotating shifts, ensuring punctual attendance, conducting proper handovers, and upholding service standards during busy periods.

• Support team efforts by covering for colleagues during their absences, participating in cross-training, and taking on additional shifts when necessary, following management approval.

Requirements:

• Minimum N/O Level, Nitec or Diploma in a relevant field (Healthcare, Business Administration, or related areas).

• A minimum of 1–2 years of relevant experience in healthcare, hospitality, or customer service, preferably with front-desk administration or billing experience.

• Strong customer service skills and the ability to maintain composure under pressure

• Basic computer proficiency (MS Office, email, and patient/billing systems).

• Detail-oriented and meticulous with a focus on billing accuracy and compliance documentation.

• Willingness to work on rotating shifts, including overnight shifts, weekends, and public holidays.
  

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected].