Project Management Executive

Key Responsibilities

1. Customer Relationship Management

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong customer relationships through regular communication.
• Respond promptly to customer enquiries, requests, and complaints.
• Conduct regular follow-ups to ensure customer satisfaction and identify new business opportunities.

2. Project Coordination

• Coordinate customer projects from receipt of purchase order through final delivery and project closure.
• Develop and monitor project schedules and milestones.
• Liaise with Sales, Operations, Production, Logistics, and Finance to ensure smooth project execution.
• Ensure project deliverables meet customer specifications and agreed timelines.

3. Order & Documentation Management

• Process customer purchase orders and verify order accuracy.
• Prepare sales orders, quotations, delivery schedules, and project documentation.
• Maintain accurate customer records, project files, and contract documentation.

4. Project Monitoring

• Track project progress against established schedules.
• Identify potential delays, risks, or issues and coordinate corrective actions.
• Escalate critical issues to management when necessary.

5. Billing Preparation & Payment Coordination

• Prepare billing requests based on completed project milestones, delivery schedules, or contractual payment terms.
• Coordinate with the Finance Department to ensure timely issuance of customer invoices.
• Liaise with customers and the Finance Department to resolve billing-related queries or discrepancies.

6. Quality & Customer Satisfaction

• Ensure customer requirements are effectively communicated to internal departments.
• Coordinate project handover and completion documentation.
• Manage customer complaints professionally and ensure timely resolution.

7. Administrative Responsibilities

• Maintain accurate records in ERP systems.
• Ensure compliance with company policies, internal procedures.
• Perform other duties assigned by management.

Required Skills

• Excellent communication and interpersonal skills.
• Strong project coordination and organizational abilities.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to manage multiple projects and deadlines simultaneously.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively within a cross-functional team.