Program Coordinator / Patient Service Associate (PHI West)

As a Programme Coordinator, you will play a vital role in the coordination and management of our patients' care. We're looking for people with new ideas and a can-do attitude. People who are willing to think outside the box and embrace innovation. People who never give up and are always striving to improve. If you're a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you.

Job Responsibilities

• Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients;

• Coordinate with external vendors to arrange for transport and courier deliveries;

• Coordinate with NUH & cross hospital BMU to manage bed requests;

• Coordinate with multi departments across NUHS to schedule appointments & other services as requested by the clinicians;

• Perform patient admissions, discharges and transfers on Electronic Medical Record (EMR) system;

• Conduct financial counselling to patient/NOK on the estimated NUHS@Home bills, available subsidies, various payment schemes and mode of payment.

• Assist patient to complete various modes of payment forms. Ensure proper documentation and follow up for all inflight case until patient discharge.

• Export reports from electronic medical records system and import data into relevant channels timely to facilitate information retrieval for the clinical team.

Requirements

• Diploma in any discipline;

• Able to converse in English & mother tongue language (Chinese/Malay/Tamil);

• Computer literate and be proficient in Microsoft applications;

• Be willing to work outside of working hours (E.g. weekends and/or public holidays);

• Able to cope with and work in a fast paced environment;

• Must be a good team player with positive work attitude;

• Prior knowledge/working experience in a hospital setting is an added advantage.