General Manager (Ship Agency)

Role Overview

We are seeking an experienced General Manager to lead the overall commercial and operational performance of a ship agency business. The successful candidate will be responsible for business growth, principal and client relationships, service delivery, financial performance and team leadership.

This is a senior management position requiring extensive ship agency experience, strong industry relationships and a proven ability to manage both commercial and operational functions.

Key Responsibilities

• Develop and execute the company’s business and commercial strategy.
• Lead day-to-day ship agency operations and ensure efficient handling of vessel calls.
• Identify new business opportunities and secure additional principals and agency appointments.
• Build and maintain relationships with shipowners, charterers, operators and other maritime stakeholders.
• Oversee service delivery and ensure clients receive timely, reliable and cost-effective support.
• Lead negotiations for agency agreements, service contracts and commercial proposals.
• Monitor revenue, profitability, operating costs and overall business performance.
• Prepare annual budgets, business forecasts and management reports.
• Review pro forma and final disbursement accounts to ensure accuracy and timely submission.
• Ensure compliance with port regulations, company procedures and applicable maritime requirements.
• Oversee vendor selection, contract negotiations and service-provider performance.
• Lead, mentor and develop the commercial and operations teams.
• Establish performance targets and promote a strong service-oriented culture.
• Resolve operational escalations, commercial disputes and client concerns.
• Represent the company at client meetings, industry events and business-development activities.
• Provide regular strategic and operational updates to senior management.

Qualifications and Experience

• Degree or diploma in Maritime Studies, Shipping, Business or a related discipline.
• At least 10 years of relevant ship agency or port agency experience.
• Several years of experience in a senior leadership or management position.
• Strong understanding of vessel handling, port-clearance procedures and disbursement accounts.
• Proven record of developing business and managing key client or principal relationships.
• Established network within the maritime and shipping industry.
• Strong commercial, financial and operational management capabilities.
• Excellent negotiation, leadership and stakeholder-management skills.
• Able to make sound decisions and manage urgent matters under pressure.
• Proficient in Microsoft Office and relevant ship agency management systems.
• Excellent written and spoken English.
• Willingness to respond to operational matters outside regular working hours when required.