Admin, Service Excellence (1 year)

Responsibilities:

• Handle counter enquiries and provide information to court users on court processes
• Receive applications for company records/appeals at the counters and verify that the court documents submitted are properly filed
• Participate in initiatives to strengthen touchpoint-centric service design and explore innovations that enhance service experience
• Provide suggestions to improve service quality and processes to enhance company users’ service experience.

Requirements:

• Experience in a people-facing role from the service or hospitality industry would be an advantage
• Good oral and written communication skills
• Prior experience with a Customer Relationship Management (CRM) system would be an advantage
• Proficient in Microsoft Office suite of applications (in particular, Word, Excel, and PowerPoint)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected].

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1770602 (Teng Min Yee)