Senior Concierge

About the Role

We are seeking an exceptional Executive Hospitality Coordinator to deliver world-class hospitality experiences for C-Suite executives and VVIPs. This premium role combines event management, high-touch client service, and operational excellence in an exclusive executive environment. If you have a distinguished background in luxury hospitality and thrive in fast-paced, high-stakes settings, this is your opportunity to elevate your career.

Key Responsibilities

Site Operations & Event Management

• Oversee end-to-end operations of premium event spaces with meticulous attention to detail

• Coordinate event setup, execution, and breakdown to impeccable standards

• Conduct regular facility inspections and manage maintenance requirements

• Implement quality control measures to maintain our premium positioning

• Curate menus and manage F&B requirements for high-profile business units

• Host and support VVIPs throughout their visits, ensuring exceptional hospitality experiences

• Support special events and vendor management to provide first-class service

Client Relations & Service Excellence

• Serve as primary liaison for all C-Suite and VVIP client communications

• Conduct pre-event consultations and create detailed event briefings

• Handle high-stakes events with discretion, poise, and professionalism

• Manage multiple simultaneous events at various planning stages

• Respond swiftly to real-time challenges while maintaining service quality

• Proactively identify opportunities to enhance service standards

Visitor & Security Management

• Provide seamless visitor registration services for executive guests

• Enhance facility safety and security through professional visitor management

• Execute emergency response protocols when necessary

Vendor Coordination

• Coordinate seamlessly with internal departments and external partners

• Maintain composure under pressure during peak periods

• Build and maintain relationships with premium service providers

Candidate Requirements

Essential Qualifications

• Minimum 5 years of experience in luxury hospitality, F&B, or tourism sectors, including at least 3 years in event coordination.

• Must have experience in airlines and/or hotel industry

• Proven track record managing C-Suite executives and VVIPs

• Prior experience coordinating high-profile events

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Excellent command of written and verbal English

• In-depth knowledge of wines, spirits, and beverages (cocktail creation ability required)

• Food handling certification and white glove service expertise

• Understanding of premium service standards and protocols

Personal Attributes

• Proactive mindset with exceptional organizational abilities

• Outstanding communication and interpersonal skills

• Ability to work under pressure and meet tight deadlines

• Professional grooming and presentation throughout the workday

• Discretion and confidentiality when handling sensitive matters

• Grace under pressure with solution-oriented approach