Outlet Manager

Job Summary

The Manager is responsible for the overall day-to-day running of the outlet, with a strong focus on soft serve machine operations, inventory control, and cost management. This role requires hands-on experience running a soft serve or frozen yogurt operation, with the ability to minimize wastage, control labour costs, and keep the outlet fully stocked without over-ordering.

Fast career progression: Potential to advance to Area Manager after successfully managing the first store!

Key Responsibilities

• Operate, maintain, and troubleshoot the soft serve machine, including daily cleaning/sanitizingcycles, mix calibration, and basic fault diagnosis

• Set up and enforce a waste-control system (mix usage tracking, topping portioning, expiry monitoring) to keep product loss within target

• Plan and place stock orders(soft serve mix, toppings, cups, consumables) based on sales trends and parlevels

• Prepare staff rosters and manage manpower scheduling to control labour cost while ensuring adequate shift coverage

• Oversee full outlet operations: staffing, scheduling, cash management, and customer service standards

• Train, supervise, and evaluate Assistant Managers, Supervisors, and Team Members

• Monitor daily sales, wastage, and labour cost reports; report variances to management

• Ensure compliance with food safety, hygiene, and SOPs

• Handle escalated customer complaints and operational issues

Requirements

• Prior experience operating a soft serve/frozen yogurt machine is essential

• Proven experience in setting up or running a wastage-control and stock-ordering system

• Experience with staff rostering and labour cost control

• 3+ years in F&Bsupervisory or management role

• Experience handling a new outlet opening is a plus

• Strong leadership, organizational, and problem-solving skills

• Basic proficiency with POS systems and inventory spreadsheets/software