Customer Service Officer
About this job
Job Description
* Answer customer phone calls, WhatsApp messages, and email enquiries.
* Schedule aircon servicing, maintenance, and repair appointments.
* Coordinate and assign daily jobs to technicians.
* Follow up with customers on appointments and service progress.
* Prepare quotations, invoices, and basic service reports.
* Maintain customer records and update the company system.
* Provide friendly and professional customer service.
Requirements
* Able to communicate in English (spoken and written).
* Basic computer skills (Microsoft Office, WhatsApp, email).
* Good communication and customer service skills.
* Able to multitask and work in a fast-paced environment.
* Responsible, organized, and punctual.
* Experience in customer service or aircon industry is an advantage (training can be provided).
Market insight
25% below medianExplore related jobs
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Frequently asked questions
What salary can I expect?
The employer lists 3 600 – 4 800 $ for this role at FK HUMAN RESOURCES PRIVATE LIMITED in Eunos. For comparison, the local market median is about 5 634 $ based on 3 104 similar offers.
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Where can I see employment type and work format?
Key conditions are shown above the description. You can also open related listings for FK HUMAN RESOURCES PRIVATE LIMITED and Eunos.