Senior / Service Coordinator

Working Location: Loyang Lane (transport pick up):

8am to 5pm: Punggol / Tampines

9am to 6pm: Sengkang / Pasir Ris

Working Days: 5.5 days

Required: Immediate

Responsibilities

• Handle customer enquiries, complaints, quotations, charges and service requests via phone/email.

• Process and prioritize Job Orders (JOP) and coordinate service schedules.

• Liaise with customers, service engineers, subcontractors and relevant parties to ensure timely service completion.

• Maintain service records, reports, customer feedback and documentation in the system.

• Monitor service issues and follow up with customers to ensure satisfaction.

• Provide service updates and reports to the Service Manager/Lead Coordinator.

• Coordinate manpower, materials, parts, equipment, deliveries and subcontractor requirements.

• Handle purchase requisitions, vendor/subcontractor documentation and warranty claims.

• Arrange project/service schedules, bookings and related administrative matters.

• Identify opportunities for follow-up services, upgrades and process improvements.

• Support customer audits/inspections and perform other ad-hoc duties as assigned.

Requirements

• GCE N/O/A Level with 3–4 years of relevant experience, or Diploma in Business Administration/related field with 1–2 years of relevant experience.

• Good communication and customer service skills.

• Proficient in MS Office.

• Experience with NetSuite is an advantage.

For interested applicant, kindly send your resume in Word/PDF format, include the following informations:

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

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Nguyen Thi Doan | R23116355

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